Last updated: September 7, 2026

We want you to feel confident ordering from Still Line Studio. If something is wrong with your order, contact us and we will help make it right.

Return window
You may request a return within 30 days after your order is delivered.

Condition
To be eligible for a return, pillow covers must be unused, unwashed, and in original condition. Items that have been washed, used, altered, or damaged after delivery may not be eligible for return.

How to start a return
Email us at maoshuang@gmail.com with your order number, the email address used at checkout, and the item you would like to return. Please contact us before sending anything back so we can review the request and provide the correct return instructions.

Return shipping
Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Original shipping charges may be non-refundable unless required by law.

Refunds
Once an approved return is received and inspected, the refund will be issued to the original payment method. Your bank or card provider may need additional time to post the refund.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with your order number and clear photos of the issue. We will review it and help with a replacement or refund when appropriate.

Cancellations
Orders may be canceled before fulfillment begins. If an order has already shipped or entered fulfillment, it may need to be handled as a return after delivery.